Terms of Service

Last updated August 11, 2026 · Effective on account creation

This is the agreement between SilverForge LLC and the company using SilverCommand. It is written to be read, not to be survived.

1. The agreement

These terms are a binding contract between SilverForge LLC ("SilverForge", "we") and the business entity that creates a SilverCommand account ("Customer", "you"). By creating an account, signing an order form, or using the service, you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

2. What the service is

SilverCommand is hosted software for running security guard operations: scheduling, shift and post management, clock-in and clock-out records, incident and daily-activity reporting with photo evidence, alarm dispatch and response tracking, equipment records, and a portal through which your clients can view reports you have approved. We provide it as a subscription. We may improve, change, or retire individual features; we will not materially reduce core functionality during a paid term without notice.

3. Accounts and users

• You are responsible for everything done under your account, including by your officers, supervisors and client portal users.
• You must give accurate account information and keep it current.
• Credentials must not be shared. Each person who uses the system gets their own login — this is what makes the audit trail worth anything.
• Tell us promptly if you believe an account has been compromised.
• You are responsible for having the right to put your officers' and clients' information into the system, and for telling them you are doing so.

4. Acceptable use

You agree not to:

• Use the service to break the law, or to harass, stalk, or surveil anyone unlawfully.
• Use any location or timekeeping record to monitor employees outside their working hours or contrary to applicable employment or privacy law.
• Upload malware, or attempt to gain access to another customer's data or to parts of the system you have not been granted.
• Probe, scan, or load-test the service without written permission. Coordinated security testing is welcome — email us first.
• Resell, sublicense, or white-label the service without a written agreement.
• Copy, decompile, or reverse-engineer the software, or build a competing product from it.
• Falsify records — including backdating reports, editing another person's report to misrepresent events, or misrepresenting activity on a site.

We may suspend an account that is causing harm to the service or to other customers. Where practical we will warn you first and give you a chance to fix it.

5. Your data

You can export your data at any time while your account is active. On cancellation, export remains available for 30 days. Our handling of personal information is set out in the Privacy Policy, which forms part of these terms.

You are responsible for what your users record. Reports written in SilverCommand may end up in an insurance claim or a courtroom; accuracy is your obligation, not ours.

6. Our intellectual property

SilverForge owns the SilverCommand software, its design, and its documentation. You get a non-exclusive, non-transferable right to use it during your subscription. Feedback you send us we may act on freely and without obligation, but feedback never gives us rights over your data.

7. Fees, billing and renewal

• Subscription fees are stated in your order form or on the plan you select at signup, billed in advance.
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• You may cancel at any time, effective at the end of the current billing period. We do not pro-rate refunds for partial periods except where required by law.
• We may change prices with 30 days' written notice, effective at your next renewal. If you do not accept a price change, cancel before it takes effect.
• Overdue amounts may accrue interest at 1.5% per month or the maximum the law allows, whichever is lower. We may suspend an account more than 30 days past due after written notice.
• Fees are exclusive of taxes; you are responsible for any applicable sales, use, or VAT amounts.

8. Availability and support

We target 99.5% monthly availability, excluding scheduled maintenance announced in advance and events outside our reasonable control. Support is provided as described on the Support page. Planned maintenance is scheduled outside peak hours where possible; security patching may occasionally require shorter notice.

9. Beta and early-access features

Features labelled beta, preview, or early access are provided as-is, may change or be withdrawn, and are excluded from any availability commitment. Do not rely on them for a legally required record without keeping your own copy.

10. Third-party services

The service uses third-party providers for payment processing, email delivery, and hosting. Their handling of data is governed by their own terms. We are not responsible for outages or acts of third-party providers, though we will work in good faith to route around them.

11. Warranty disclaimer

Except as expressly stated in these terms, the service is provided "as is" and "as available". SilverForge disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

Said plainly and importantly: SilverCommand is a record-keeping and coordination tool. It is not a life-safety system, an alarm monitoring centre, or an emergency dispatch service. It must not be relied upon as the sole means of responding to an emergency. Call emergency services when there is an emergency.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or goodwill, even if advised of the possibility. SilverForge's total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's indemnification obligations, or to liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify SilverForge against third-party claims arising from your use of the service in breach of these terms or applicable law, or from the content your users put into it. We will defend and indemnify you against third-party claims that the service as provided by us infringes a US patent, copyright, or trademark, provided you notify us promptly and let us control the defence.

14. Term, suspension and termination

• These terms run for as long as you have an account.
• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• We may suspend immediately for non-payment beyond the cure period, for a security threat, or for illegal use.
• On termination, your access ends, your export window opens for 30 days, and deletion follows as described in the Privacy Policy.
• Sections on data ownership, intellectual property, disclaimers, liability, indemnification and governing law survive termination.

15. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms. This does not cover information that is public, independently developed, or lawfully received from a third party. Disclosure compelled by law is permitted with notice to the other party where legally allowed.

16. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email to account administrators and by posting the revised version here. Continuing to use the service after the effective date constitutes acceptance. If you do not accept, cancel before the date and we will refund any prepaid unused fees.

17. Governing law and disputes

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Montgomery County, Ohio. Before filing, both parties agree to attempt resolution in good faith for 30 days after written notice of the dispute.

18. General

These terms, together with the Privacy Policy and any order form, are the entire agreement between us and supersede prior discussions. If a provision is held unenforceable, the rest stays in force. Failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent, except to a successor of your business; we may assign them in connection with a merger or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control. Nothing here creates a partnership, agency, or employment relationship. Notices to us go to the address below; notices to you go to your account administrator's email.

19. Contact

SilverForge LLC
Dayton, Ohio, United States
support@silverforgellc.com